Privacy Policy

Last updated: January 4, 2025

Introduction

FlowPal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our form builder and AI assistant platform.

By using FlowPal, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

  • Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
  • Form Content: The forms you create, including questions, fields, and settings.
  • Knowledge Base Content: Documents, FAQs, and other materials you upload to train your AI assistant.
  • Payment Information: If you subscribe to a paid plan, our payment processor collects billing information. We do not store your full credit card details.

Information Collected Automatically

  • Usage Data: We collect information about how you interact with FlowPal, including pages visited, features used, and time spent on the platform.
  • Device Information: Browser type, operating system, device type, and IP address.
  • Cookies: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

Information from Form Respondents

When people submit responses to your forms or interact with your AI assistant, we collect the data they provide. You are responsible for ensuring you have appropriate consent to collect this data and for how you use it.

How We Use Your Information

  • To provide, maintain, and improve our services
  • To process your transactions and manage your account
  • To train and operate AI assistants using your uploaded knowledge base
  • To send you important updates about your account or service changes
  • To respond to your inquiries and provide customer support
  • To detect, prevent, and address technical issues and security threats
  • To analyze usage trends and improve user experience
  • To comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

  • Service Providers: We work with third-party companies to help us operate our platform (e.g., hosting, payment processing, email delivery). These providers only access your data as necessary to perform their services.
  • AI Processing: Your knowledge base content may be processed by AI services (such as OpenAI) to power your AI assistant. This processing is subject to their privacy policies.
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share information for other purposes if you give us explicit consent.

Data Retention

We retain your account information and content for as long as your account is active. Form responses are retained according to your plan settings and preferences. You can delete your forms, responses, and account at any time through your dashboard.

When you delete your account, we will delete or anonymize your information within 30 days, except where we need to retain it for legal or legitimate business purposes.

Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Regular security assessments and monitoring
  • Access controls and authentication requirements

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information.
  • Data Portability: Request a copy of your data in a portable format.
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at privacy@flowpal.io.

Cookies

We use cookies and similar tracking technologies to:

  • Keep you signed in to your account
  • Remember your preferences
  • Understand how you use our platform
  • Improve our services

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our platform.

Children's Privacy

FlowPal is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@flowpal.io